Delivery & Collection

Service

Price

Basic Delivery over £40

3-7 working day service

FREE

Basic Delivery under £40

3-7 working day service

£4.99

Deliveries to the Scottish Highlands, Islands and other remote areas may take slightly longer.

If you have any queries regarding an order you wish to place, or an existing order, please give us a call on 0800 012 1771 or contact us.  We'll be happy to help.

Returns Policy:

If you are not happy with your purchase for any reason you can return it to us. Returns must be unused and returned in their original packaging. Unfortunately for hygiene reasons, we cannot exchange or refund goods if they have been opened or the security seals have been broken, unless they are faulty. 

In the interest of hygiene, hosiery and bedding cannot be returned, unless they have remained in their original wrapping unworn and unused.

Order cancellations must be made by e-mail, quoting your order number, within 7 working days of the day after you have received the goods. If your order has already been processed, you will have to return the order to our distribution centre.

Once we have received any returned items and checked them, we will refund the cost of the item(s) via the original payment method.

The order reference should be included with the package and posted back to our distribution centre at the following address:

Returns Department 

Warehouse

Unit 1 Loughanhill Business Park

Gateside Road

Coleraine

Co Londonderry

BT52 2NR

For your convenience a return label will have been included with the original package. Simply affix this to the parcel being returned.

Please note:

• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

• The cost of returning the item to us is your responsibility.

If the item you received is faulty, please contact us on 0800 012 1771 or by e-mail, quoting your order reference, your name and address, details of the product and fault and whether you require a refund or replacement. We will then advise you on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.