Security & Privacy
deGruchys.com are totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - for example, arranging delivery of a product, carrying out security checks, requesting feedback or processing a refund.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your express permission.
We may disclose aggregate, anonymous statistics about the number of visitors to this site or the number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this website on our behalf. This information will be used predominantly to improve the services we offer to our customers by enhancing the website offering.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is the industry standard and among the best software available today, for secure commerce transactions. It encrypts all of your personal information so that it cannot be read as the information travels over the Internet.
Unfortunately the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may disclose your personal information to third parties:
- In the event that deGruchys.com sells or buys any business or assets
- If deGruchys.com is acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
- If we are under duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of deGruchys.com, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
If you wish to verify the details you have submitted to us, you may do so by writing to us via the contact us section of the website or writing to us at the address below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address.
deGruchys.com at the address below, is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information which deGruchys.com holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Secure Online Payments
What is Sage Pay? (Formerly known as Protx)
Sage Pay is a Payment Service Provider. They process payments on behalf of us and make sure that your transaction details are kept secure throughout the transaction process. At no time do deGruchys.com know or hold your credit card details. These are securely held by Sage Pay who deals directly with your Credit Card Company or bank.
Merchant Best Practice
Sage Pay only provides transaction services to companies who have been approved to accept credit card details from their merchant bank. Sage Pay closely monitor merchants to ensure that they continue to follow best practice guidelines for online trading. Sage Pay take any complaints made against merchants who use their services very seriously and we will withdraw their services if a merchant fails to provide adequate customer service.
How do I know my details are secure?
Sage is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the Sage Pay payment pages, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment. The padlock is located in a different area of the payment page screen depending on the internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL technology. Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.
We are always pleased to hear from our customers and your comments are vital to us, positive or negative. We want to create a site that keeps you coming back and which will help you to recommend us to your friends and family. If you have any queries about our privacy statement or any aspect of the website, please do not hesitate to contact us, we will be delighted to help.
You can either contact us
Or write to us at:
50-52 King Street