Returns Policy

Christmas Exchange & Refund Policy

We are happy to exchange or refund Merchandise if returned, as sold and accompanied by an original receipt until Saturday 8th January. Refunds are issued to the original method of payment. A Gift receipt is not an original receipt. Merchandise accompanied by a gift receipt may be exchanged within 28 days. Reduced price merchandise may only be exchanged if returned within 14 days and with an original receipt. For your benefit and hygiene reasons, our refund policy does not extend to a small number of products. This does not affect your statutory rights

RETURNS POLICY

At de Gruchy we are committed to selling only high-quality products however we understand that there may be occasions when you need to exchange or return an item.

We will be willing to refund or offer an exchange on products which are returned to us in a re-sellable condition, unused, free from defects and with all the original packaging intact provided they are returned within *28 days from the date of purchase.

There are some products by reason of their nature and for health and hygiene standards which we are not able to accept for a refund or exchange these include:

  • Gift cards.
  • Inflatable beds including Aerobeds and Intex.
  • Bedding this includes mattresses, mattress toppers or protectors, duvets, pillows and massage cushions.
  • Hosiery and Underwear.
  • Cosmetic goods including make-up and perfume.
  • Any product which has been specially made to order.

 

Exceptions will only be made at the discretion of the management if the item is unopened, remains sealed in the original packaging or if the item is found to be faulty or defective.

If a refund has been requested it will be processed using the means of payment used for the original transaction.

RETURNING ITEMS PURCHASED IN-STORE

To return an item purchased in-store we would ask that this is returned directly to the department from which the item was purchased.

 

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