FAQs
Frequently Asked Questions
Are dogss allowed in the store?
Yes dogs are allowed in our store as long as they are well behaved and well trained.
Do you have baby changing facilities?
We do have a baby changing facility. Our baby changing facility if on our first floor next to Mint Velvet.
Are there careers opportunities?
Of course. If you are interested in applying for any of our positions in store then please collect an application form from our accounts team, on our first floor.
How can I contact you directly?
You can contact us by:
Email – shap@adegruchy.com
Store Telephone: 01534 818 818
Alternatively, you can contact us by sending a message to our social media channels. Facebook: de Gruchy or on Instagram: degruchy1810
Do you have events?
Yes we do events within the store throughout the year. Information regarding any events will be displayed in-store or on our social media channels.
Do you sell gift cards?
Yes, our Gift Cards are a wonderful gift idea for friends, family & colleagues. They can be purchased in-store or online.
What happens to lost property?
Any lost property that is found is brought to our accounts team on our first floor, where it can be collected and then taken home.
What are the store opening hours?
Our opening times are:
Monday: 09:00am - 5:30pm
Tuesday: 09:30am - 5:30pm
Wednesday: 09:00am - 5:30pm
Thursday: 09:00am - 5:30pm
Friday: 09:00am - 5:30pm
Saturday: 09:00am - 06:00pm
Sunday: CLOSED
Is there parking?
There is no store customer car park however, Sand Street car park is five minutes from the store and easily accessible.
What is the refund policy?
RETURNS POLICY
At de Gruchy we are committed to selling only high-quality products however we understand that there may be occasions when you need to exchange or return an item.
We will be willing to refund or offer an exchange on products which are returned to us in a re-sellable condition, unused, free from defects and with all the original packaging intact provided they are returned within 28 days from the date of purchase.
There are some products by reason of their nature and for health and hygiene standards which we are not able to accept for a refund or exchange these include:
- Gift cards.
- Inflatable beds including Aerobeds and Intex.
- Bedding this includes mattresses, mattress toppers or protectors, duvets, pillows and massage cushions.
- Hosiery and Underwear.
- Cosmetic goods including make-up and perfume.
- Any product which has been specially made to order.
Exceptions will only be made at the discretion of the management if the item is unopened, remains sealed in the original packaging or if the item is found to be faulty or defective.
If a refund has been requested it will be processed using the means of payment used for the original transaction.
RETURNING ITEMS PURCHASED IN-STORE
To return an item purchased in-store we would ask that this is returned directly to the department from which the item was purchased.
What restaurants do you have?
de Gruchy has two restaurants:
The Brasserie
The Brasserie is the perfect place to take a few moments out of your shopping or to sit and relax with friends. Situated on the ground floor. You'll find an selection of hearty homemade snacks, a great range of sandwiches as well as, indulgent home-made cakes and pastries. Eat-in or take away.
Opening Times
Monday: 09:00am - 4:30pm
Tuesday: 09:30am - 4:30pm
Wednesday: 09:00am - 4:30pm
Thursday: 09:00am - 4:30pm
Friday: 09:00am - 4:30pm
Saturday: 09:00am - 4:30pm
Sunday: CLOSED
Infusion Cafe
Our gentle relaxed and 'get away from it all' venue, serving fresh deli-style food, excellent coffee, and cake. Popular as its the perfect place to rest a while or meet friends when in town. Enjoy our comfortable, relaxed haven located on the first floor of de Gruchy’s famous department store.
Opening Times
Monday: 09:00am - 4:30pm
Tuesday: 09:30am - 4:30pm
Wednesday: 09:00am - 4:30pm
Thursday: 09:00am - 4:30pm
Friday: 09:00am - 4:30pm
Saturday: 09:00am - 4:30pm
Sunday: CLOSED
Is there free Wi-Fi?
Yes, free Wi-Fi is available across our store named Gruchy Guest Internet.